CRM Product Lead

Location: Greater Washington, DC Area
Contact: Janene Cleary, jd@bandishgroup.com

DESCRIPTION:

Our client is seeking a CRM Product Lead with strong leadership and communication skills who will be a senior strategic leader responsible for shaping and driving the vision, strategy, and end-to-end delivery of the next-generation CRM platform for US Oncology.

This role is accountable for pioneering transformational CRM capabilities, with a strong focus on omnichannel integration, user-centered design, and enterprise-scale impact. Operating as the primary advocate and architect for CRM innovation, the CRM Product Lead partners with Global IT, commercial leadership, integration partners, and field & HQ customers to align global and local needs, lead large-scale integration efforts, and ensure the CRM platform creates measurable value, competitive advantage, and outstanding customer and user experiences.

ADDITIONAL INFORMATION ABOUT THIS COMPANY AND ROLE:

  • Our client has a deep pipeline with many anticipated launches in the upcoming years.

  • One should have a strong commitment to customer success and the ability to work collaboratively across multiple areas or accountability (both direct and indirect). 

  • We seek an individual with proven experience guiding complex transformation projects and influencing at senior- and executive-level customer groups across regions and functions.

HIGHLIGHTS OF RESPONSIBILITIES:

  • Own, define, and articulate the long-term vision, strategic roadmap, and success metrics for the US Oncology CRM platform of the future, aligning with business transformation and digital engagement goals.

  • Identify and champion adoption of emerging CRM technologies, including omnichannel, AI/ML, and data analytics, to ensure US Oncology remains at the forefront of customer engagement.

  • Serve as the central business lead for all large-scale integration efforts, representing US Oncology Business Unit requirements in global forums, and proactively shaping enterprise CRM strategies to meet business needs.

  • Lead cross-functional, cross-regional, and cross-partner teams to scope, prioritize, and deliver complex product features and system integrations across the organization.

  • Develop and manage the master implementation roadmap—including phasing, business process redesign, technology onboarding, and change management—to ensure timely and efficient delivery.

  • Sponsor enterprise-wide change management and user adoption programs, bringing together communications, training, field/HQ alignment, and feedback cycles to ensure seamless rollout and continuous improvement.

  • Monitor, evaluate, and report on CRM platform performance using robust critical metrics and analytics; lead iterative enhancements and innovation cycles based on real-world usage and future market trends.

  • Build and maintain strong, influential relationships with senior business, IT, vendor, and field leaders to drive consensus, resolve risks, and steward resources for maximum impact.

SKILLS AND QUALIFICATIONS:

  • Bachelor’s Degree and a minimum 8+ years of experience.

  • Demonstrated experience in commercial functions (Sales, Sales management, marketing, commercial operations, analyst) in roles of progressive responsibility with a consistent track record of strong performance.

  • 5+ years of Pharma/Biotech/Healthcare commercial experience (Sales, Sales Management, Marketing, Commercial Operations).

  • Demonstrated expertise with omnichannel CRM, large-scale digital platform implementations, and system integrations (Salesforce, Veeva, or equivalent).

  • Strong analytical skills with proficiency in data analysis tools.

  • Proficient in data analysis, project management, and experience with Agile/Hybrid methodologies.

CONTACT:

Janene Cleary, Director Life Sciences Recruiting
Phone: 267-483-5233 ext. 103
Email: jd@bandishgroup.com

The Bandish Group, LLC
Life Sciences Executive Search
Greater Philadelphia Region
www.bandishgroup.com